Shahul's CV
Shahul Ahmed
Senior Technical Project Manager | Technical Project Management
Profile summary
Strategic Senior Technical Project Manager with 20 years of expertise shaping digital transformation, AI, Robotics, and IoT outcomes in the GCC. Multilingual professional fluent in 4 languages, known for driving enterprise-wide technology portfolios and managing complex surveillance infrastructure. Committed to delivering operational efficiency and high-performance cross-cultural team leadership across diverse markets.
Career highlights
Robotics and AI Transformation: Directed enterprise-wide AI, Robotics, and IoT transformation initiatives, achieving a 40% improvement in customer experience metrics and a 35% gain in operational efficiency.
Surveillance Infrastructure Management: Managed surveillance infrastructure comprising 4,800 IP cameras and 145 physical and virtual servers across multiple facilities, improving incident detection and response by 50%.
Wireless Network Optimization: Optimized enterprise wireless performance, improving throughput and coverage by 45 percent across 30 sites in the region.
Project Management Certification: Completed professional development including AI in Project Management from LinkedIn Learning and multiple PMI certifications focused on artificial intelligence project patterns.
Key skills
Professional experience
Defines enterprise technology strategy, steering digital transformation, AI, Robotics, and IoT initiatives while managing budgets and multidisciplinary teams.
- Directed enterprise-wide AI, Robotics, and IoT transformation initiatives, achieving a 40% improvement in customer experience metrics and a 35% gain in operational efficiency.
- Delivered 28 robotics and automation solutions across customer service, industrial operations, and innovation platforms, reducing process time and operating costs by 35%.
- Managed end-to-end as a product manager for vendor and procurement lifecycle for a 28-unit multi-platform robotics fleet, ensuring 95% fleet uptime and availability and streamlined vendor SLAs across 7 robotics manufacturers.
- Managed surveillance infrastructure comprising 4,800 AXIS IP cameras and 145 Physical and Virtual servers across multiple facilities, improving incident detection and response by 50%.
Shaped enterprise surveillance and security deployment strategies for multiple sites, directing cross-functional engineering teams through full execution cycles. Managed technical architectures and client relationships while overseeing large-scale project implementations and system configurations.
- Directed IP surveillance implementations across 50 sites, managing project schedules and engineering teams of 15 engineers and 45 technicians.
- Coordinated client acceptance testing and commissioning for large-scale security deployments.
Shaped wireless networking operations spanning 30 sites, aligning technical delivery with sales engineering objectives while producing core infrastructure documentation for enterprise deployments.
- Optimized enterprise wireless performance, improving throughput and coverage by 45 percent.
- Designed and deployed enterprise wireless networking solutions across 30 sites.
Steered WLAN and Wi-Fi infrastructure initiatives across hospitality properties, directing vendor coordination and site surveys to maintain project timelines.
- Executed deployment implementation projects across 80 sites.
- Delivered solutions across hospitality sectors, serving 45 properties.
- Achieved a 95% on-time delivery rate across multiple hospitality deployments.
Projects
Led the evaluation and deployment of AI-powered facial recognition technology to enhance customer identification and personalized service delivery, achieving 95%+ recognition accuracy and reducing service time by 40%+. Demonstrated feasibility supporting future smart customer service initiatives.
AI Facial RecognitionDesigned and implemented Generative AI-powered conversational capabilities for TEMI service robots, enabling real-time multilingual customer interactions across 2 languages, handling 50,000+ interactions, and improving customer satisfaction scores by 30%+.
ChatGPT Generative AIManaged the deployment of interactive digital and smart technology solutions for a flagship innovation exhibit, engaging 20,000+ visitors and supporting DEWA's sustainability and renewable energy awareness objectives.
Led the implementation of autonomous robotic tour guide solutions, providing automated visitor guidance to 15,000+ visitors and improving engagement, showcasing DEWA's innovation and digital transformation capabilities.
Directed the enhancement and expansion of robotic customer service capabilities, increasing automated customer interactions by 60%+ and supporting DEWA's smart services strategy.
Managed the deployment of robotic automation technology for industrial maintenance activities, eliminating worker exposure to hazardous environments for 40+ staff and improving operational consistency by 40%+.
Led the evaluation and implementation of wearable assistive technologies across 10+ sites, reducing physical strain incidents by 35%+ and supporting occupational health and safety objectives.
Successfully deployed autonomous customer service robots across 15+ customer-facing environments, supporting DEWA's digital transformation roadmap and handling 100,000+ customer interactions.
Managed the modernization of enterprise contact Center infrastructure supporting 50,000+ daily interactions, improving communication reliability by 30%+ and scalability for high-volume customer interactions.
AvayaDelivered surveillance infrastructure enhancements across 20+ facilities, strengthening safety monitoring, operational visibility, and security compliance.
Managed the implementation of enterprise-grade surveillance systems, improving facility security and monitoring coverage by 90%+ and reducing incident response time.
Delivered integrated surveillance solutions supporting customer service Center operations, security monitoring, and regulatory compliance requirements.
Led the implementation of a large-scale enterprise surveillance infrastructure as part of DEWA's security modernization program, contributing to a centralized environment supporting 4,800+ IP cameras and 145+ servers across multiple locations.
Education
Computer Applications
Certifications
Languages
English · Professional
Tamil · Professional
Hindi · Professional
Malayalam · Professional